AI customer service in Oman.
Sheba runs Arabic-native AI customer service for Omani operations — WhatsApp-first, English-fluent, and built consent-first for a market where the PDPL is now fully enforced.
How business runs in the Sultanate
Oman is near-universally connected and mobile-first — internet penetration passed 95% at the start of 2025 — and WhatsApp is the primary channel customers use to reach a business. Commerce code-switches between Arabic and English as a matter of course.
- WhatsApp messaging is the default customer channel; ChatSheba's four channels — WhatsApp, Telegram, web, SDK — meet customers where they already write.
- Omani customers write in Gulf Arabic, Modern Standard Arabic, or English mid-sentence — ChatSheba reads the code-switching and answers cleanly in either language.
- Ports and logistics (Salalah, Sohar, Duqm), Islamic banking at roughly a fifth of banking assets, tourism, and manufacturing generate the highest inquiry volume.
Oman's PDPL, taken at full strength
Oman's Personal Data Protection Law (Royal Decree 6/2022) has been in force since February 2023, its Executive Regulations since February 2024 — and the transition period ended in February 2026, so enforcement is live. Sheba builds deployments consent-first to match: express consent captured and logged, marketing sends separated from support replies, and data-subject requests answerable within the statutory windows.
- PDPL fully enforced — in force February 2023, Executive Regulations February 2024, transition period ended February 2026, supervised by MTCIT.
- Consent is the spine of the law — express consent before processing, and separate express consent before marketing messages. ChatSheba captures and logs both.
- Cross-border transfer needs the data subject's consent or anonymised data, with the controller carrying the adequacy burden — we scope hosting and boundaries with your team, including residency paths.
Where Sheba runs in Oman
Oman's highest-volume support patterns map to sectors Sheba already operates in:
Deployment paths
SMBs and mid-market teams run ChatSheba on the public tiers — the rial's long-standing dollar peg keeps USD pricing legible. Regulated buyers — banks, healthcare, anything touching sensitive data classes that need an MTCIT permit — take custom deployments with per-deployment boundaries and residency options, scoped with your compliance team. And the system is positioned to extend your team's coverage — 24/7, overflow, after-hours — not to replace it.
Part of 30+ production deployments across 14+ industries.
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