AI agents for Arabic healthcare service desks.
Sheba builds AI agents for hospitals, clinics, and medical directories — department info, appointments, and report questions in native Arabic, with hard medical-safety guardrails and data boundaries built in.
The problem in healthcare operations
Patients need departments, doctor availability, appointment times, and report and payment information without waiting on a receptionist. Reception phone load is heavy and repetitive, and a service-desk agent must never cross into medical advice.
What the AI handles
- Lists departments and on-duty doctors and books appointments by specialty and time.
- Handles report pickup, insurance acceptance, and payment questions, 24/7.
- Searches a directory of facilities by specialty, location, and working hours.
- Accepts voice notes and images — prescription photos, ID cards — as input.
- Refuses diagnosis, prescription, and dosage advice and routes symptom questions to a qualified doctor.
How Sheba fits
ChatSheba runs the patient-facing service desk across WhatsApp Business API and the web, with multimodal input; custom engineering connects it to scheduling and back-office systems. Both run inside your data boundary.
Compliance and data boundaries
Each healthcare deployment defines data boundaries, escalation triggers, and permitted and non-permitted answer types. Medical-safety guardrails are part of the agent configuration, and human escalation is treated as a control, not a fallback.
- PDPL-aware by design
- On-prem and regulated-residency paths
- Per-deployment data boundaries
- Human escalation as a control
Deployment pattern
A teaching hospital and a city medical directory run Arabic AI service-desk agents. The hospital agent lists departments and on-duty doctors, books appointments, and clarifies insurance and report pickup; the directory agent searches facilities by specialty and working hours. Both refuse medical advice and route symptom questions to a doctor. Non-clinical reception load drops, and patients reach the right specialist faster — in under 15 seconds, 24/7.
- Channels
- WhatsApp and a web chat widget
- Systems it reads and writes
- the scheduling system and back-office records
- Escalates to
- a qualified doctor on clinical queries
Part of 30+ production deployments across 14+ industries.
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