Resources
Most of these decisions turn on what a word means.
A term that means one thing in a brochure means something narrower in a deployment. Each guide below takes one of them (Arabic-native, AI agent, PDPL posture, the rules WhatsApp actually enforces) and puts the answer at the top, with the working underneath.
Translated Arabic is understood. It is not believed.
When a customer repeats a question, it is rarely because the answer was unclear. Arabic-native customer service starts from the Arabic question — the reply matches the register it was asked in, and what the customer said is what reaches the customer record.
Last updated: August 2026WhatsApp gives you 24 hours. After that, the rules change.
Every business on the WhatsApp Business API lives inside a 24-hour session window: reply freely while it is open, send an approved template once it has closed. ChatSheba tracks the window per conversation and switches format on its own, so the rule stops being something your team has to remember.
Last updated: August 2026Chatbot, CRM, AI agent: two of the three are not alternatives.
The chatbot is the one that competes. A CRM stores what happened and an agent decides what happens next, so a business with one and not the other is either answering with no memory or remembering with nobody answering.
Last updated: August 2026In production, an AI agent does one defined job.
A demo does everything. A deployment answers customer questions in Arabic, or qualifies an inbound lead before it reaches a person, or takes an order, and hands over on an explicit trigger. Scoping it that narrowly is what makes it dependable enough to leave running.
Last updated: August 2026Every reply the agent sends is also a record.
PDPL-aware means the decisions a regulator would ask about are made and written down before go-live rather than after: what personal data the deployment touches, where it sits, who can reach it, and when a person takes over. It is a posture rather than a certificate, and no third-party attestation has been issued for ChatSheba.
Last updated: August 2026