AI customer support for Arabic retail.

Yes. It answers product, price, and availability questions in your brand's voice and takes the order in the same WhatsApp chat — items, quantity, address, and payment method through structured intake — with replies in under 15 seconds, 24/7. Order-status and stock checks run against your own catalog and order systems, so the shopper gets a real answer and a captured order instead of a wait.

Yes. It reads whatever dialect shoppers actually type — alongside MSA — and takes text, voice notes, and images, so a customer can send a photo of the product they want and ask in their own dialect. It replies in the register the customer used, not a generic formal script.

When a shopper raises something the agent should not settle alone — a complaint, a refund, or a custom order — it escalates to a human on your team with the full conversation and customer record attached, so your staff continues with context instead of starting over. Human escalation is a built-in control, and anything specific to one account or order is routed to your team rather than guessed.