Retail support in Arabic, and the order captured with it.

Yes. It answers product, price, and availability questions in your brand's voice and takes the order in the same WhatsApp chat — items, quantity, address, and payment method through structured intake — without moving the shopper to another app. Order-status and stock checks run against your own catalog and order systems, so the shopper gets a real answer and a captured order instead of a wait. A new order placed once the shop has shut for the day is taken in the same conversation rather than deferred to opening time.

Yes. It reads whatever dialect shoppers actually type — alongside MSA — and takes text, voice notes, and images, so a customer can send a photo of the product they want and ask in their own dialect. It replies in the register the customer used, not a generic formal script.

When a shopper raises something the agent should not settle alone — a complaint, a refund, or a custom order — it escalates to a human on your team with the full conversation and customer record attached, so your staff continues with context instead of starting over. Human escalation is a built-in control, and anything specific to one account or order is routed to your team rather than guessed.