Arabic retail brand
WhatsApp customer support for an Arabic retail brand.
- <15sroutine response time
A production deployment — running, not a pilot. Sector and metrics are real; the operator is anonymized at their request.
Last updated July 2026
The challenge
Buyers want product, price, and availability answers instantly on the channel they already use, and repeat questions pull staff away from selling.
What we built
An Arabic-native AI agent on WhatsApp Business API that answers product and price questions in the brand's voice, captures buyer details into a structured contact profile, and routes high-intent shoppers to a human at the right moment.
How it operates
Routine questions are handled in under 15 seconds, 24/7, on the channel buyers already prefer. Conversations are captured in the CRM with contact attributes, and staff step in only when the conversation is ready to close.
Sector and metrics are real; the operator is anonymized at their request.
Across every deployment
- 30+production deployments
- 35+AI agent personas
- 14+industries
Production deployments across regulated and commercial MENA operators.