Multi-branch restaurant brand
WhatsApp ordering for a restaurant brand.
A production deployment — running, not a pilot. Sector and metrics are real; the operator is anonymized at their request.
Last updated June 2026
The challenge
Phone lines saturate during lunch and dinner peaks and callers abandon, while customers want menu, prices, and delivery hours instantly instead of waiting on hold.
What we built
An AI agent on WhatsApp Business API that presents menu categories with images, answers price and ingredient questions, takes orders through structured slot-filling — items, quantity, address, payment — confirms the delivery window by branch, and books reservations by party size, date, and time.
How it operates
Orders that would have been lost to abandoned calls are captured during peak hours, structured data capture moves to the agent so order-taking time drops, and complaints and custom catering hand off to staff. The agent runs in the brand's own dialect, configured per brand.
Deployment facts
- Channels
- WhatsApp Business API
- Industry
- Food & beverage
- Product
- ChatSheba
- Region
- Middle East and Gulf
Sector and metrics are real; the operator is anonymized at their request.
Across every deployment
- 30+production deployments
- 35+AI agent personas
- 14+industries
Production deployments across regulated and commercial MENA operators.