AI support for travel and documentation.
Sheba builds AI agents for travel and documentation agencies — visa requirements, document checklists, and pricing in native Arabic, with leads captured and handed to consultants when booking is imminent.
The problem in travel operations
Travelers need visa requirements, document checklists, and pricing outside 9-to-5 hours, and the questions repeat — how long an Umrah visa takes, which papers are needed, what it costs. Agents spend hours requalifying the same inquiries, and demand spikes during Umrah and Hajj seasons.
What the AI handles
- Walks customers through visa-type selection and produces a tailored document checklist.
- Quotes pricing ranges per service — visas, passports, bookings, transport.
- Answers routine visa and documentation questions 24/7, in formal Arabic.
- Captures lead details — name, destination, travel date — into a structured profile.
- Escalates to a human consultant when the customer is ready to book or has submitted documents.
How Sheba fits
ChatSheba runs the travel agent across WhatsApp Business API with structured intent routing across bookings, visas, passports, and transport; custom engineering connects it to your booking systems where deeper integration is required.
Integration and data boundaries
Per-deployment data boundaries and custom attributes for travel type, destination, and passenger count. Formal Arabic is used for visa and documentation language. Human escalation is built in for booking and document review.
- PDPL-aware by design
- On-prem and regulated-residency paths
- Per-deployment data boundaries
- Human escalation as a control
Deployment pattern
A travel and documentation agency runs an Arabic AI agent on WhatsApp. It walks customers through visa-type selection — Umrah, family, business — produces a tailored document checklist, and quotes pricing per service, capturing name, destination, and travel date into a structured profile. When a customer is ready to book or has submitted documents, it escalates to a human consultant. Routine questions are answered in under 15 seconds, 24/7, and the agency scales through Umrah and Hajj seasons without hiring.
- Channels
- WhatsApp Business API
- Systems it reads and writes
- the booking and documentation system
- Escalates to
- a human consultant when ready to book
Part of 30+ production deployments across 14+ industries.
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