Travel and documentation agency
WhatsApp assistant for a travel and documentation agency.
A production deployment — running, not a pilot. The operator is anonymized at their request. Each pattern names the measure its deployment is read on; the figures themselves stay with the operator.
Last updated June 2026
The challenge
There is no single document checklist. It changes with the visa type and with who is travelling, and a consultant rebuilds it from the top on every call.
What we built
The WhatsApp agent asks the visa type and who is travelling, then produces the document list for that case and no other. It gives the price range for each service and records the destination and travel date against the customer.
How it operates
Routine visa and document questions are answered after the counter has closed for the evening, without queueing behind a consultant. A traveller who comes back in a later season is recognised from the earlier conversation rather than requalified from the start.
The measure
The share of travellers who reach a consultant with a complete checklist, and the enquiry volume a single season absorbs.
What happens next
Booking and signature sit with the consultant. The agent prepares the case, and never promises that a visa will be granted.
Deployment facts
- Channels
- WhatsApp Business API
- Industry
- Travel & documentation
- Product
- ChatSheba
- Region
- Middle East and Gulf
The operator is anonymized at their request. Each pattern names the measure its deployment is read on; the figures themselves stay with the operator.
Across every deployment
- 30+production deployments
- 35+AI agent personas
- 14+industries
Counted across every production deployment, in regulated and commercial sectors alike.