The CRM is the product. The AI is one of the people working in it.
Fewer conversations end without an owner, and more of them become work your sales team can act on. Behind that: eight components in one operating layer — the customer record, the channels, the knowledge base, the controls your team sets, and the rule that decides when a person takes over.
- 35+AI personas in production
- 14+industries deployed
- Secondsto a routine reply
- AllArabic dialects
- After hoursroutine questions answered
Core ChatSheba features
A full CRM layer
Contact management with custom attributes, conversation states, teams and roles, and automation rules. Every conversation becomes a customer record your team can work and report on.
Multimodal input
Customers send text, voice notes, and images. ChatSheba reads supported inputs in context and responds without moving work out of the conversation.
Sentiment on every message
Each message is scored for sentiment, so your team sees frustration early and escalation rules can fire before a conversation goes wrong.
Brand-voice tuning
The agent is configured to your brand's tone in Arabic and English — a named agent with your greeting, your register, and your rules, not a generic bot.
Bilingual knowledge base
The AI answers from a knowledge base you maintain in Arabic and English, so its answers stay accurate as your products, fees, and policies change.
WhatsApp template lifecycle
Template submission and the 24-hour window are tracked for you, so proactive WhatsApp messaging stays inside policy.
White-label branding
The agent and the interface carry your brand — your name, your look — across every channel.
Try it live
The real-estate assistant shows the CRM layer working — multi-step, data-heavy conversations.
