Every one of the four carries the same thing: a voice note, a photo, three words of dialect.
A conversation that began as a question about delivery hours reaches sales without anyone re-typing it — because all four land in one inbox, against one contact record, whichever the customer opened.
- 35+AI personas in production
- 14+industries deployed
- Secondsto a routine reply
- AllArabic dialects
- After hoursroutine questions answered
The four core channels
WhatsApp Business API
The channel most MENA customers reach for first. ChatSheba handles media, message templates, and the 24-hour customer-care window, so your team can answer and follow up without breaking WhatsApp's rules.
Telegram
Full two-way conversations for businesses whose customers live on Telegram, with the same agent, knowledge base, and CRM behind it.
Web widget
A chat widget that drops onto your website and speaks your brand's Arabic, turning site visitors into qualified, captured conversations.
Custom app SDK
An SDK that puts the same AI agent inside your own mobile or web app, so in-app support runs on the same intelligence as every other channel.
One unified inbox.
Whichever channel a customer uses, the conversation lands in the same inbox, against the same contact record. Your team works one queue, not four.
Additional channels for enterprise deployments
Enterprise deployments can extend beyond these four channels. Tell us where your customers are and we'll scope what your deployment needs.